Legal
Refund Policy
Last updated: August 2026
This Refund Policy applies to purchases and subscriptions made directly through websites operated by Altius Labs LLC for its digital products, including DogDate, Helpi and FanLive (each, a "Product").
Purchases made through Apple App Store or Google Play
If you purchased a subscription or in-app item through Apple's App Store or Google Play, your purchase is billed by Apple or Google, and refunds are handled directly by them according to their own refund policies. Altius Labs cannot issue refunds for purchases billed by Apple or Google — please contact Apple or Google support instead.
Purchases made directly through our website
For purchases made directly through an Altius Labs website (not through an app store), you may request a refund within 14 days of purchase, provided the digital product or service has not been substantially used, downloaded or activated. Digital content that has been fully delivered, consumed or activated with your express consent may not be eligible for a refund, except where required by applicable law.
Requesting a refund
To request a refund for a direct purchase, contact us at billing@altiuslabs.tech with your order details within 14 days of purchase.
Processing
Approved refunds are processed to the original payment method within a reasonable period. Processing times may vary depending on your payment provider.
Chargebacks
We encourage users to contact us at billing@altiuslabs.tech before initiating a chargeback so we can resolve any issues directly.
Contact
Altius Labs LLC
5830 E 2nd St, Ste 7000 #37097
Casper, WY 82609, United States