Privacy Policy

Altius Labs LLC ("Altius Labs", "Company", "we", "us" or "our") operates the corporate website at altiuslabs.tech and supports our family of digital products, including DogDate, Helpi, FanLive and other products we may launch in the future (each, a "Product"). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you. Unless a specific Product publishes its own separate privacy policy, this Privacy Policy applies to that Product as well.

Information we collect

We may collect the following categories of information:

• Information you provide, such as your name, email address, username, profile details, photos, messages, and any information you submit through support requests or forms.
• Payment information when you purchase a subscription or product, processed by our payment providers; we do not store full payment card numbers on our own systems.
• Usage and device data collected automatically, such as device identifiers, IP address, browser or app version, log data, crash reports, and general usage analytics.
• Location information, only where a Product requests it for a specific feature (for example, showing nearby matches or listings) and only with your permission.
• Information from third parties, such as sign-in providers (for example, Apple or Google Sign-In) or payment processors, where you choose to connect them.

How we use information

We use information to:

• Provide, operate, maintain and improve our website and Products;
• Create and manage accounts, and personalize your experience;
• Process payments, subscriptions and orders;
• Communicate with you about updates, security alerts and support requests;
• Detect, investigate and prevent fraud, abuse and security incidents; and
• Comply with applicable legal obligations.

Sharing of information

We do not sell your personal information. We may share information with trusted service providers who help us operate our Products (such as cloud hosting, analytics, customer support and payment processing providers) under confidentiality and data-processing obligations; when required by law, legal process, or to protect the rights, property or safety of Altius Labs, our users or others; in connection with a merger, acquisition or sale of assets; or with your consent.

International data transfers

Altius Labs LLC is a Wyoming, United States company. Information we collect may be processed and stored in the United States and other countries where our service providers operate, which may have data protection laws different from those in your country. Where required by applicable law, we use appropriate safeguards for these transfers.

Data retention

We retain information only as long as necessary for the purposes described in this policy, to provide our Products, or as required by law. You may request deletion of your account and associated data at any time, as described below.

Your rights

Depending on your location, you may have rights under laws such as the EU/UK General Data Protection Regulation ("GDPR") or the California Consumer Privacy Act ("CCPA/CPRA"), including the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and — for EEA/UK residents — the right to lodge a complaint with your local data protection authority. We do not sell or share personal information for cross-context behavioral advertising.

To exercise these rights, or to request deletion of your account, email us at privacy@altiuslabs.tech. You can also delete your account directly from within the relevant Product's app settings, where available.

Children's privacy

Our Products are intended for a general audience of at least 18 years old and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact privacy@altiuslabs.tech and we will take appropriate steps to delete it.

Security

We use reasonable technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, where changes are material, provide additional notice.

Contact us

Altius Labs LLC
5830 E 2nd St, Ste 7000 #37097
Casper, WY 82609, United States

General inquiries: contact@altiuslabs.tech
Privacy & data requests: privacy@altiuslabs.tech